Agent Terms & Conditions

Operator Details

The Nagano Snow Shuttle operates under the ownership and management of JHN Travel Ltd.

Agent Registration & Responsibilities

By completing the registration process on our platform, you agree to act as an authorised agent of Nagano Snow Shuttle. Your registration establishes a contractual relationship between you and JHN Travel Ltd.

As an agent, you are responsible for accurately representing Nagano Snow Shuttle’s services to customers. You agree to provide correct information regarding our transportation services, schedules, pricing, and any other relevant details. You must also comply with all applicable laws and regulations governing the sale of transportation services in your jurisdiction, including obtaining any necessary licences or permits required to operate as a travel agent.

The agent acts as an independent contractor and not as an employee, partner, joint venturer, or legal representative of JHN Travel Ltd. The agent has no authority to bind JHN Travel Ltd to any obligation other than as expressly permitted under these terms.

Confidentiality

You acknowledge that any information shared with you by Nagano Snow Shuttle — including but not limited to pricing structures, business strategies, and customer data — is confidential and must be handled with care. You agree not to disclose such information to third parties without prior written consent from JHN Travel Ltd. This obligation survives termination of the agent relationship.

Fares & Pricing

Nagano Snow Shuttle fares displayed in the Agent Portal are retail rates. Agents will be invoiced at retail rates less their contracted discount (agent nett rate).

Charter fares are agent nett rates quoted on a per-quote basis. There is no commission payable on Charter Agent Rates.

Seat Availability & Reservations

Seat availability is displayed in real time on the Agent Portal. When available seats are limited, the agent may submit an “On Request” reservation. On Request reservations are only confirmed once they have been reviewed and approved by JHN Travel Ltd.

The agent is solely responsible for maintaining their reservation data in the portal and accepts responsibility for any errors. Nagano Snow Shuttle may not be able to transfer passengers on their desired shuttle if the date, time, or number of passengers is incorrect. Invoices will be issued for all live reservations as well as any applicable cancellation fees. Wholesale agents are responsible for providing correct information to contracting sub-agents.

In the event of any discrepancy between agent-issued documentation and the reservation data stored in the Agent Portal, the Agent Portal data shall prevail.

Check-In & Boarding

All passengers must check in and be ready to board at least 10 minutes before departure from ski resorts, and 15 minutes before departure from airports. Passengers who check in later than these times will be denied boarding.

Documentation Requirements

Travel documents can be downloaded from the Agent Portal. All agent-issued confirmations must clearly include the following:

• Nagano Snow Shuttle reference number
• Lead passenger’s name
• Date of transfer
• Departure location and time
• Destination
• Luggage allowance — 1 piece of checked luggage and 1 small carry-on item per passenger
• QR code on reservation ticket

Please include the JHN Travel office number (+81-261-75-5360) as a contact number in case the customer requires assistance.

Luggage Allowance

All passengers are permitted up to 1 piece of checked luggage and 1 small carry-on item. Passengers with luggage in excess of this allowance will be charged for any extra items.

Extra luggage purchased through the Agent Portal is commissionable and guaranteed to be carried on the same vehicle. Extra luggage purchased at check-in is not commissionable and will be carried on a “space available” basis only.

Payment & Cancellation Fees

Payment conditions and cancellation fee schedules are listed in the Agent Portal.

No-shows are treated as late cancellations and are non-refundable.

Changes to Reservations

A “change” refers to any alteration that does not decrease the total value of the reservation. If an alteration decreases the value, the reduced portion is treated as a cancellation and cancellation fees will apply to that portion.

Timeframes

• 7+ days before travel — Changes can be made free of charge (before 4PM JST).
• 3–7 days before travel — A change fee of ¥2,000 per person applies. This fee is commissionable if paid by the agent, but not commissionable if the passenger arranges the change directly.
• Less than 3 days before travel — Changes cannot be made. A new reservation must be purchased and cancellation fees will apply to the original booking.

Traffic & Weather Delays

While all effort is made to operate services on time, JHN Travel Ltd accepts no liability for delays or missed connections caused by factors outside of its control. This includes, but is not limited to, traffic delays and adverse weather conditions.

Cancellation or Partial Operation of Service

If circumstances prevent full operation of a service, JHN Travel Ltd may provide customers with alternative options. The following terms apply:

• If the customer cancels before any service has commenced and does not utilise any JHN Travel services, the fare will be refunded in full.
• If the customer terminates travel after a service has commenced, no refund will be issued.
• If JHN Travel is only able to provide a partial service, a refund of up to a maximum of 75% of the fare may be issued, factoring in the distance travelled, duration of service provided, and time of the service.

JHN Travel Ltd will inform the agent as soon as possible of any service cancellations or partial operations.

Flight & Connection Delays

The decision on whether to wait for a delayed flight is at the sole discretion of JHN Travel Ltd. Passengers who miss their shuttle connection due to a flight delay have two options:

• Standby — Travel free of charge on the next available shuttle on a standby basis. A seat is not guaranteed until check-in closes immediately prior to departure. Full fare-paying passengers have priority.
• New ticket — Purchase a new ticket to guarantee a seat on a subsequent service.

Flight Connection Guidelines

Arrivals — Narita Airport

• Terminal 2 — Allow a minimum of 75 minutes
• Terminals 1 & 3 — Allow a minimum of 120 minutes

Arrivals — Haneda Airport

• Terminal 3 — Allow a minimum of 75 minutes
• Terminals 1 & 2 — Allow a minimum of 120 minutes

International Departures (all airports)

• Allow a minimum of 150 minutes between bus arrival and flight departure.

Marketing & Branding

JHN Travel Ltd warrants that it will not provide marketing materials to passengers that may be perceived as attempting to entice them to purchase future travel services directly through JHN Travel Ltd. JHN Travel Ltd will not market directly to passengers booked through an agent.

JHN Travel Ltd will only contact customers with matters directly related to their reservation, and only if contact via the agent is not possible. In general, customer communications are limited to:

• An email several days before travel encouraging passengers to check the latest details of their reservation.
• An email the day before travel if the passenger’s itinerary includes an accommodation pick-up service.

Alcohol, Smoking & Conduct

Alcohol is not permitted on any Nagano Snow Shuttle service. Intoxicated passengers will be denied boarding. All Nagano Snow Shuttle services are non-smoking. Agents agree to maintain a professional and courteous demeanour in all customer interactions. Misconduct or misrepresentation may result in termination of agent status.

Insurance

Travel insurance is strongly recommended for all passengers to cover missed connections and other unforeseen circumstances.

Force Majeure

JHN Travel Ltd shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, government actions, road closures, strikes, accidents, or acts of God.

Agent Performance Review

JHN Travel Ltd may review agent activity at the end of each winter season. Agents who do not maintain sufficient reservation activity, or whose accounts remain inactive for extended periods, may be deregistered and have their access to the Agent Portal removed. JHN Travel Ltd may reinstate access at its discretion upon request.

Termination

JHN Travel Ltd reserves the right to suspend or terminate an agent’s access to the Agent Portal at any time if the agent breaches these terms and conditions, engages in misconduct, or repeatedly submits incorrect reservations. Outstanding invoices and applicable fees remain payable after termination.

Governing Law & Disputes

These terms and conditions shall be governed by and construed in accordance with the laws of Japan. Any disputes arising out of or related to these terms shall be resolved exclusively through the Matsumoto District Court, Matsumoto, Nagano, Japan.

Questions & Contact

If you have any questions or concerns regarding these terms and conditions, please contact us:

Version 1.0 — Effective June 1, 2026. JHN Travel Ltd reserves the right to amend these terms and conditions. Updated versions will be published in the Agent Portal.